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Our featured guest is Simon T. Bailey, the keynote speaker at the upcoming WQA Convention & Exposition during the Opening General Session in Las Vegas.
Simon discusses how he’s managed to adjust during the pandemic, his message to WQA Convention attendees, including the power of adaptive resilience, and how customer love is a mindset you’ll want to practice in the coming year.
Plus, we’ll have our WQA Tip.
Join us at the WQA Convention in Las Vegas July 28-30. Learn more at wqa.org/convention.